Thursday, October 29, 2020

Technical Issues Took Down MOE Online Portal

In what has become a disappointing first day of school, technical difficulties befell the start of the 2020 school year.

Students and teachers were unable to access the Ministry of Education’s online learning portal.

For about six hours users were greeted with “undergoing maintenance…we’re doing some work on the site and will be back shortly.”

The cause?

Officials of the Ministry of Education issued a statement late Tuesday evening saying the department of education experienced “some technical issues,” preventing access to the Learning Management System.

When will the situation be fixed?

The ministry said One on One and Amazon Web Services, the companies responsible for hosting the platform are working to fix the technical issues, and said it is hoped the challenges are addressed quickly.

What did the Teachers Union President say?

Belinda Wilson said teachers were not notified by the ministry of the technical challenges.

She advised teachers that if the issue persists on Wednesday, they should log on to the system, take a photo of the web page, sign-in at the school’s register and sign out at 12noon.

It is hoped that the online portal will be running by 9 am on Wednesday. If not, schools may choose to continue with the Zoom platform.

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